Major Private Foundation

A prominent private foundation needed to modernize its donor portal — one that had grown dated in both design and usability, creating friction for high-value donors and the staff who supported them.

Highdive conducted in-depth interviews with donors and the staff who interacted with them daily, building a clear picture of where the experience was falling short and what it was costing the organization in staff capacity and donor engagement. We worked closely with the development team throughout, keeping recommendations grounded in what users actually experienced and ensuring the technical direction stayed aligned with those findings.

The result was a portal that was easier to navigate, more consistent with the foundation’s brand, and meaningfully less demanding on staff time. Donor engagement improved. The high-touch relationships the organization depended on became more sustainable — supported by a system that worked with the team instead of against them.