EX & PX
The Due Diligence Few Do in M&A — And What It Costs
Most M&A due diligence is a financial exercise. Auditors go through the books. Lawyers review contracts. Risk teams look at liabilities. By the [...]Read more
Your Employees Aren’t Resisting AI. They’re Telling You Something.
The COO called me after their AI rollout had stalled. Three months in, adoption was low, workarounds were everywhere, and the team that was [...]Read more
Partner Experience: The Overlooked Growth Engine
Most CX strategies stop at the customer. But what about the people who sell, support, or integrate your product? This post explores why partner [...]Read more
Stop Losing Revenue at the Edges: How PX Can Supercharge Growth
Partner Experience (PX) is often overlooked—but it's critical. Here’s how to define, measure, and elevate it to gain speed, loyalty, and scale.Read more